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Jobs at Frank Myers Auto Maxx

BDC Manager For Used Car Dealer

Location: Winston Salem, NC

Type: Full Time

Min. Experience: Experienced

Frank Myers Auto Maxx located in Winston-Salem, NC is looking for a smart, ambitious, and experienced Business Development Center Manager to join their Business Development Center. This department will be an integral factor in driving traffic to the dealership. This person will be able to interview, train, motivate and guide a team of Business Development Representatives/ Appointment Coordinators to increase productivity for the dealership. 

As the BDC Manager, you will be held accountable for:

  1. Maximizing sales and profitability of the center to agreed levels of performance 
  2. Collect and analyze metrics/run reports 
  3. Train and motivate BDC representatives -- lead by example 
  4. Support staff and clients by handling escalated calls/situations 
  5. Have the ability to create and maintain a process driven work environment. 
  6. Answer inbound calls to schedule sales and service appointments

Your team of representatives will be responsible for the following: 

  1. Outbound calls following up with Internet leads and unsold showroom traffic 
  2. Inbound calls from sales customers 
  3. Answer customer questions promptly with honesty and accuracy 
  4. Answer inbound calls to schedule service appointments 
  5. Confidently recommend/promote services 
  6. Outbound customer satisfaction calls 
  7. Respond to customer email & chats 
  8. Confirm appointments and reschedule missed appointments 
  9. Follow up with customers who are overdue for service 
  10. Contact customers regarding marketing initiatives 
  11. Log customer information and purify database 


Qualifications:

  1. Must have Management experience 
  2. Heavy phone experience (Call Center Management, Telesales, Collections, etc.) 
  3. Ability to lead by example and motivate a team of representatives 
  4. Must be coachable and trainable 
  5. Must have upbeat, energetic, and persuasive personality 
  6. Must be able to submit to and pass a driving record 
  7. Must be able to commit to a 45-50 hour work week 


Additional Information:
This is a full-time permanent position, offering a competitive base salary, performance bonus, paid training and more. Income depends on experience level and level of productivity. How much do you want to make? How much can you produce? That's your answer.

Oh...and NO SUNDAYS. EVER!!! 

Up to a $5000 sign on bonus available for the right candidate. Is that you?
4200 Patterson Ave NE
Winston-Salem, NC 27105-1612
 

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